We have done our best to make shipping as easy and as cost effective for you as possible.
Orders within Australia are sent via courier to an address accessible during business hours with a signature required on receipt. We are unable to ship to a PO Box.
Please note we are currently unable to ship our products to an international address.
How long will it take for items I purchase to be delivered to me?
If your item is in stock it will take between 10-15 business days. For all other orders you will be contacted with an estimated delivery time.
Does my item include free shipping?
To determine if shipping is included please click on the image of the product you are interested in purchasing. Under the heading ‘Shipping’ it will state if shipping is included.
Please note shipping marked “Free Shipping” is only valid within Australia.
If shipping is not included, to assist you with your purchase, ISM Objects will happily calculate your delivery cost and add it to your order.
To allow ISM to calculate your shipping costs please follow the below:
1. Select the product(s) you would like to purchase.
2. Email firstname.lastname@example.org with your postcode and the product(s) you are interested in purchasing.
3. ISM will then confirm with you your total delivery cost and can add it to your order should you proceed.
What do I do if my item is delivered damaged?
If your item is delivered to you damaged please photograph the damage in the presence of the delivery driver and immediately contact ISM via email at email@example.com
To ensure this matter is dealt with as quickly as possible please include in your email the following information:
• Your name and address details used to purchase the item(s)
• Order number
• Please explain the extent of the damage
• Attach an image showing the damage to the product
A representative from ISM will then be in contact with you as soon as possible to discuss retuning the item to us and a replacement shipped to you as soon as possible.
Alternatively, once the faulty item is returned, you will be offered a full refund or store credit, whichever you prefer. Any refunds will be made via the means in which you purchased the item.
My order hasn’t arrived yet, what should I do?
All orders are tracked by the ISM team. Your order is extremely important to us so if at any time you are concerned your order has not yet been received, please get in contact with us at firstname.lastname@example.org and we’ll look into the delivery of your item(s) straight away.
If you change your mind on purchases made through ISM Objects online store you may return the item within seven (7) days of receipt for a store credit. Prior to retuning any items to ISM please contact us at email@example.com Return delivery costs to ISM must be covered by the purchaser and will not be refunded by ISM.
Items wishing to be returned must be returned to ISM in perfect condition of resale, in their original condition, and duly sealed. It shall be the Client’s responsibility to take out any insurance policy to cover any damage that may be caused as well as all risks that may arise from the time of delivery.
Please note custom made or modified items are not returnable.